Jogesh Mahal is committed to providing exceptional services to our valued customers. However, we understand that unforeseen circumstances may arise. This refund policy outlines the guidelines for refunds and cancellations related to our services.

2. Cancellation and Refund Policy

2.1 Advance Payments and Deposits

• Non-Refundable Deposits: Any advance payments or deposits made towards booking a venue or service at Jogesh Mahal are generally non-refundable. This is to cover administrative costs and secure your booking.
• Exceptions: In rare cases, where unforeseen circumstances beyond the control of both parties arise, we may consider a partial refund at our discretion. Such circumstances may include natural disasters, government-imposed lockdowns, or other significant events that directly impact the event.

2.2 Cancellations

• Written Notice: All cancellations must be made in writing and sent to [Email Address] or [Physical Address].
• Cancellation Fees:
  
  • [30] days or more prior to the event date: [60]% of the total booking amount will be refunded.
  • [45] to [30] days prior to the event date: 60% of the total booking amount will be refunded.
  • Less than 15 days prior to the event date: No refund will be processed.
• Force Majeure: In cases of force majeure, such as natural disasters, government-imposed restrictions, or other unforeseen circumstances, both parties may be exempt from contractual obligations. In such cases, a mutual agreement will be reached to determine the appropriate course of action, including potential refunds or rescheduling.

3. Refunds

• Processing Time: Refunds will be processed within [Number] business days of receiving the written cancellation request.
• Method of Refund: Refunds will be issued through the original payment method, unless otherwise agreed upon.
• Bank Charges: Any bank charges or fees incurred during the refund process will be borne by the customer.

4. Modifications and Changes

• Modifications: Any modifications to the booking, such as changes in guest count, menu, or venue, must be communicated in writing to Jogesh Mahal within a specified timeframe.
• Additional Charges: Modifications may result in additional charges or adjustments to the original booking amount.

5. Dispute Resolution

• Mediation: In the event of any dispute, both parties agree to resolve the matter through amicable negotiation and mediation.
• Legal Jurisdiction: If mediation fails to resolve the dispute, the matter shall be subject to the jurisdiction of the courts in [Agartala, Tripura]